Company name | Takemoto Piano Co., Ltd. |
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Established | March 1979 |
Business | Marketing of used pianos |
Offices | Head office (one location) |
I decided to meet with the rep because I happened to be free at that time. We often receive promotional phone calls from forwarders. I took interest in the rep's confidence in their cost performance. Honestly, I just wanted to learn price offerings of other forwarders.
After a while, however, our forwarder had difficulty in maintaining service costs. Consequently, it became necessary for us to reexamine transportation costs and service providers. In that process, Japan Trust came up as a new partner candidate.
Of several factors, the most attractive point was their advantage in cost performance.
Along with cost saving possibilities, I focused on reliability in selecting business partners because I considered trust to be a key point to maintaining a good business relationship over many years.
In that regard, Japan Trust appeared to be very promising with hard-working sales reps who were very quick in responding to our requests and inquiries and proactive in suggesting new ideas. In particular, I liked their sincere and careful attitude in handling our requests.
As a matter of fact, I was convinced of their service qualities and this led to the decision, as I repeatedly discussed it with the sales reps, who were sincere and professional.
They provide very flexible service to meet our various requests. They also provide us with a wide range of information regarding cargo in addition to shipping status.
They always work for the customer’s benefit, going further than responding to requests, and providing services beyond our expectations.
I hope to continue working with them going forward.